Privacy Policy
Effective Date: August 3, 2026
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
01. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you register.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
02. Financial & Subscription Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) is collected directly by our payment processors (e.g., Stripe, PayPal). We do not store financial information on our servers. We only retain subscription metadata (plan type, billing cycle, transaction IDs) to manage your Pro or Lifetime VIP access.
03. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account and portfolio modules.
- Process transactions, subscriptions, and send related information including confirmations and receipts.
- Provide priority 24/7 concierge support and respond to user inquiries.
- Monitor and analyze usage and trends to improve your experience.
- Notify you of updates, security alerts, and administrative messages.
04. Cookies & Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You can choose to accept or decline cookies through your browser settings. However, declining essential cookies may prevent you from taking full advantage of the platform's authentication and security features.
05. Disclosure to Third Parties
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- Service Providers: We may share your information with third parties that perform services for us (e.g., AWS for hosting, SendGrid for emails, Stripe for billing).
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
06. Third-Party Websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy.
07. Data Security & Encryption
We use administrative, technical, and physical security measures (including end-to-end SSL encryption and edge protection) to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
08. Data Retention
We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy. Upon account deletion, your primary data is purged immediately, while automated server backups are cleared within 30 days.
09. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
10. Your Privacy Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- The right to access and obtain a copy of your personal data.
- The right to rectify inaccurate or incomplete data.
- The right to request the deletion of your personal data (the "right to be forgotten").
- The right to restrict or object to the processing of your data.
- The right to data portability.
11. International Data Transfers
Our servers are located globally. If you are accessing the Site from outside our primary hosting regions, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.
12. Account Controls
You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your profile. Upon request to terminate your account, we will deactivate or delete your account and active databases.
13. Changes to This Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
14. Contact Us
If you have questions or comments about this Privacy Policy, your data rights, or our security practices, please contact our Data Protection Officer at:
Email: legal@viabio.me
Address: 101 Innovation Drive, Tech City, Global